Frequently Asked Questions

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What do I need to sign up for a webinar?

An email address you can access to receive the Join link, and a browser that meets Zoom's technical requirements. Zoom is the platform we use to broadcast webinars.

How do I join the webinar?

You’ll receive an email with the link to join once you have registered for the session. Clicking this link on the day/time of the session will automatically download Zoom to your computer and open the webinar.

To watch webinars on your mobile device, download the Zoom app.

Will there be a recording of the webinar?

Yes. After the webinar, we’ll email you a link to the recording that you can watch at your convenience, as long as you signed up in advance.

I can't see or hear anything. What should I do?

To fix the issue, quit the Zoom application, and then log back in by clicking the link in the invite email.

If you still can’t see or hear anything, contact the Community team at hello@symptomologie.com